Refund Policy

If you are not satisfied, you may request a full refund of your first paid subscription charge within 14 days of that charge.

The 14-day window starts on the date Paddle successfully collects the first paid payment for the subscription (after any free trial). It does not restart on later renewals.

Email odantioflow@gmail.com from the clinic admin address and include the clinic name, Paddle invoice or transaction ID if you have it, and the reason for the request.

We aim to respond within a few business days. Approved refunds are issued by Paddle to the original payment method. Timing depends on Paddle and your card issuer or bank.

Renewal charges after the first paid payment, unless required by applicable law.

Fees for extra doctor seats or other add-ons after they have been provisioned for your clinic.

Custom or Pro arrangements that were manually approved and delivered as agreed, except where law requires otherwise.

Charges more than 14 days after the first paid payment, except where we are required to refund by law.

You can cancel auto-renewal from Settings → Billing. Access continues until the end of the current billing period. That cancellation does not automatically refund time already paid.

If you also qualify for the 14-day first-charge refund, say so in your email so we can process the refund and cancel the subscription.

The Standard 30-day trial is free. There is nothing to refund if you cancel during the trial before a paid charge. Pro has no free trial.

Paddle processes payments and refunds as merchant of record. We instruct Paddle to refund eligible transactions. You may also see Paddle’s name on your card statement.

Please contact us before disputing a charge with your bank. If a chargeback is filed, we (and Paddle) may share transaction records to respond to the dispute, and we may suspend the clinic account until it is resolved.

Refund requests and billing questions can be sent using the contact details at the bottom of this page.